Technical Support Center
Access comprehensive support resources for your MicroBT WhatsMiner mining equipment. From warranty verification to firmware updates, our complete support infrastructure ensures optimal miner performance.
Warranty Check
WhatsMiner Repair
Creating repair order, FAQ
Repair Guide
Technical Support
Firmwares, tools and documents download
Contact Customer Service
Announcement
AnnouncementMore Support
More Support
Accessories Purchase
Service Center Inquiry
Service Center InquiryWarranty Inquiry System
Check Your Warranty Status
Enter your miner serial number to verify warranty coverage, check expiration dates, and review service history. All MicroBT WhatsMiner units include manufacturer warranty protection.
Warranty Coverage Includes
- Component defects and manufacturing issues
- Hash board failures (non-user-caused)
- Control board malfunctions
- Power supply unit defects
- Fan motor failures
Warranty Exclusions
- Physical damage from improper handling
- Water damage or corrosion
- Modifications or unauthorized repairs
- Overclocking beyond specifications
- Power surge damage (without surge protection)
- Normal wear and tear
How to Submit Warranty Claim
- Verify warranty status using serial number
- Document issue with photos/video
- Contact support with warranty claim
- Receive RMA authorization if approved
- Ship unit to authorized repair center
- Receive repaired unit or replacement
Firmware Downloads
Access official MicroBT firmware updates for all WhatsMiner models. Firmware updates optimize performance, improve stability, and add new features.
Available Firmware by Model
Firmware Update Instructions
- Download correct firmware for your model
- Verify file integrity (checksum provided)
- Access miner web interface
- Navigate to System → Firmware Update
- Upload firmware file
- Wait for update completion (do not power off)
- Verify new firmware version
Important: Always backup configuration before updating. Ensure stable power during update process. Update during low-activity periods. Verify model compatibility before installation. Monitor first 24 hours after update.
Diagnostic Tools Download
WhatsMiner Tool Suite
Official diagnostic and management software for WhatsMiner operations.
Key Features
- Batch miner configuration
- Real-time monitoring dashboard
- Hashrate performance tracking
- Temperature monitoring
- Fan speed control
- Pool configuration management
- Firmware batch updates
System Requirements
- Windows 7 or later
- 4GB RAM minimum
- Network connectivity
- Administrative privileges
Download Links
Product Manuals & Documentation
Complete User Manuals
Detailed documentation covering installation, configuration, troubleshooting, and maintenance for every WhatsMiner model.
Available Documentation
Installation Guides
- Electrical Requirements
- Network Setup
- Pool Configuration
- Initial Setup Procedures
- Rack Mounting Instructions
- Cable Management
Shipping Calculator
Calculate Delivery Costs
Estimate shipping costs and delivery times to your location. Rates vary by destination, package weight, and shipping method.
Required Information
- Destination country
- Shipping address (city/province)
- Model and quantity
- Preferred shipping carrier
Shipping Options
- DHL Express (3-5 business days)
- FedEx International (3-6 business days)
- UPS Worldwide Express (4-6 business days)
- Standard Air Freight (7-14 business days)
Customs & Import Duties: Buyer responsible for customs clearance. Import duties vary by country. Tariff codes provided with shipment. Commercial invoice included. Support available for customs documentation.
Technical Support Resources
Knowledge Base Articles
Searchable database of common issues, solutions, and best practices.
Popular Topics
- Miner not hashing – diagnostic steps
- High temperature warnings – solutions
- Pool connection issues – resolution
- Hashrate below expected – troubleshooting
- Fan failure – replacement procedures
- Network connectivity problems – fixes
Contact Technical Support
- Email:
support@microbtwhatsminer.com - Response time: 24-48 hours
- Business hours: Monday-Friday 9AM-6PM UTC
- Emergency support for enterprise customers
Remote Assistance: Enterprise customers can schedule remote diagnostics sessions. Our technicians can access miner interfaces (with permission) to diagnose complex issues.
Frequently Asked Questions
Connect your miner to your network, identify its IP address using network scanner or WhatsMiner Tool, then access the IP address in your web browser. Default login credentials are in the user manual.
Pool configuration varies by mining pool. Consult your pool’s documentation for stratum URL, port, worker name format. Popular pools include F2Pool, AntPool, Poolin, ViaBTC.
Hashrate fluctuates ±3-5% normally. Check ambient temperature (should be below 35°C), verify adequate ventilation, ensure latest firmware installed, check all hash boards operational.
Inspect fans and heatsinks monthly. Clean dust accumulation every 2-3 months in normal environments. More frequent cleaning required in dusty conditions.